Privacy policy

Shopland operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Shopland is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from shopland.pk or otherwise communicate with us. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

  1. Personal Information We Collect When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact and Delivery Details: Name, billing address, shipping address, phone number, and email address.

  • Order and Transaction Information: Items viewed, added to your cart, purchased, or returned, as well as your chosen payment method (e.g., Cash on Delivery).

  • Device and Usage Information: Information about your device, browser, IP address, unique identifiers, and how you interact with our website.

  • Communications: Information you include in communications with us, such as customer support inquiries via email or WhatsApp.

  1. How We Use Your Personal Information We use your personal information for the following purposes to operate our business efficiently and securely:

  • Fulfilling Orders and Logistics: To process your purchases, arrange for nationwide shipping, and facilitate returns or exchanges.

  • Order Verification (Cash on Delivery): We strictly use your provided phone number to send automated or manual verification messages via WhatsApp, SMS, or voice calls to confirm Cash on Delivery (COD) orders prior to dispatch. This is a necessary step to prevent fraud and ensure accurate deliveries.

  • Customer Support: To be responsive to your inquiries and maintain our business relationship with you.

  • Marketing and Advertising: To send promotional communications by email or text message, and to show you online advertisements based on your activity on our store (you may opt out of these at any time).

  • Security and Fraud Prevention: To detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.

  1. How We Disclose Personal Information To provide our Services, we must share your information with trusted third parties for legitimate business purposes. This includes:

  • Platform Providers: With Shopify, which hosts our store and processes your data to maintain the platform securely.

  • Fulfillment and Courier Partners: With local Pakistani logistics and courier companies (e.g., TCS, Leopards, Trax, Postex) strictly for the purpose of delivering your physical orders.

  • Verification and Communication Apps: With third-party software providers used to facilitate automated WhatsApp or call confirmations for order processing.

  • Legal Compliance: In connection with a business transaction, to comply with applicable legal obligations, to respond to lawful requests from authorities, or to enforce our terms of service.

  1. Relationship with Shopify Our store is hosted by Shopify. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. Shopify is responsible for the processing of your personal information for its platform-enhancing features. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

  2. Security and Data Retention Please be aware that no digital security measures are impenetrable. While we take standard industry precautions to protect your data, any information you send to us in transit cannot be guaranteed 100% secure. We retain your personal information for as long as necessary to maintain your account, fulfill orders, comply with legal obligations, and resolve disputes.

  3. Children's Data The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal data, please contact us immediately so we may delete it.

  4. Your Rights and Choices Depending on your jurisdiction, you may have the right to:

  • Access or Know: Request a copy of the personal information we hold about you.

  • Delete or Correct: Request that we delete or correct inaccurate personal information.

  • Manage Communications: Opt out of promotional emails or messages at any time using the unsubscribe link provided in our communications.

We will not discriminate against you for exercising any of these rights. To exercise these rights, please contact us using the details below.

  1. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our operational practices, courier partnerships, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

  2. Contact Us Should you have any questions about our privacy practices, how we verify your COD orders, or if you would like to exercise your rights, please contact us:

  • Phone / WhatsApp: +92 312 7883333

  • Email: shopland.pkofficial@gmail.com

  • Address: SHOPLAND, Sherwani Market, Main Boulevard Defence, Suit #4, Lahore, Pakistan