Refund policy

Shopland.pk Return & Exchange Policy

At Shopland.pk, we strive to ensure our product descriptions and images are completely accurate so you know exactly what you are ordering. Because of this, we only accept returns or exchanges if you receive a damaged, defective, or incorrect item. We do not offer refunds for "change of mind."

2-Day Claim Policy If you receive a faulty or incorrect item, you must report it within 2 days of receiving your parcel.

The Golden Rule: Unboxing Video Required To protect both our customers and our business from fraudulent claims, an unboxing video is strictly required to process any return or exchange.

  • The video must show the parcel completely sealed before opening.

  • The video must be a single, continuous shot with no cuts or edits.

  • The video must clearly show the defect, damage, or incorrect item.

  • Claims submitted without a valid unboxing video will unfortunately be rejected.

Eligibility for Return/Exchange To be eligible, the item must be:

  • In the exact same condition that you received it.

  • Unworn, unused, unwashed, and with all original tags attached.

  • In its original packaging.

How to Start a Return If your item meets the above criteria, please contact us immediately on WhatsApp at +92 312 7883333 or email us at shopland.pkofficial@gmail.com with your Order Number and the Unboxing Video attached.

Return Shipping Costs

  • If we made a mistake (e.g., we sent the wrong size, color, or a damaged item), Shopland.pk will cover the return shipping costs or arrange a replacement.

  • If an exchange is approved for any other reason (e.g., you ordered the wrong size), the customer will be responsible for paying the return courier charges to send the item back to our Lahore warehouse.

Exceptions / Non-Returnable Items For hygiene and safety reasons, we do not accept returns or exchanges on personal care goods (e.g., beauty products), undergarments, or custom-made items. Unfortunately, we also cannot accept returns on sale/clearance items or gift cards.

Refunds Once we receive and inspect your returned item at our warehouse, we will notify you if the refund is approved. If approved, the refund will be transferred via Bank Transfer, Easypaisa, or JazzCash within 5-7 business days.